Choose your rental plan, share your delivery address, and we’ll confirm your booking and delivery time.

A valid photo ID and a phone number.

Yes. Contact us before your rental ends and we’ll confirm availability and pricing.

Yes. We offer flexible rental options depending on your needs. Contact us to choose the best plan.

Your rental includes everything you need to ride and work comfortably:
Helmet
Phone holder
Delivery bag
Back rack
Tubeless tyres
Charger
Maintenance + service support
3 locks (Battery lock, Tyre lock, Alarm lock)

Yes, a helmet is included with every rental.

Yes, we include a phone holder so you can use maps safely.

Yes, a delivery bag is included.

Yes, every bike comes with a back rack.

Yes, all our bikes have tubeless tyres to reduce punctures and improve ride comfort.

Yes, a charger is included with your rental.
Locks & Security

We provide 3 types of locks for extra security:
Battery lock – helps secure the battery in place
Tyre lock – locks the wheel to prevent roll-away theft
Alarm lock – triggers an alarm if someone tampers with the bike

Always lock the bike even for short stops. Use the locks as instructed and park in well-lit, busy areas when possible.

Contact us immediately. Theft policies vary by plan—please check our rental terms for responsibilities and procedures.

Yes, we deliver to your home (and can arrange pickup depending on your plan).

Yes—home delivery is included if you live within 25 km of our service area.

We can still deliver in many cases. Delivery may have an extra fee—message us with your suburb/postcode and we’ll confirm.
Battery & Charging

Range depends on rider weight, terrain, speed, and assist level. Most riders get strong daily performance for commuting or deliveries.

Typically a few hours. We recommend charging overnight or between shifts.

Yes—routine maintenance is included during your rental.

Yes. If you have any issue (battery, brakes, tyres, etc.), contact us and we’ll guide you or arrange service.

Our bikes use tubeless tyres to reduce punctures, but if it happens, contact us—support is included