Privacy Policy
1. INTRODUCTION
Rapid Riders (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our e-bike rental services.
2. Information We Collect
Personal Information
- Name and contact information (phone number, email address)
- Identification documents (driver’s license, passport)
- Proof of address
- Payment information
- Delivery platform employment details (if applicable)
Usage Information
- Website usage data and analytics
- E-bike usage patterns and location data
- Communication records with our support team
3. How We Use Your Information
- Process rental agreements and payments
- Verify your identity and eligibility
- Provide customer support and maintenance services
- Improve our services and website functionality
- Send important updates about your rental
- Comply with legal obligations
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your explicit consent
- To comply with legal requirements or court orders
- To protect our rights, property, or safety
- With service providers who assist in our operations (under strict confidentiality agreements)
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
6. Your Rights
Under Australian Privacy Principles, you have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your information (subject to legal requirements)
- Withdraw consent for marketing communications
7. Cookies and Tracking
Our website uses cookies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences. For more details, see our Cookie Settings page.
8. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Rapid Riders 7/7-9 Linmax Court, Point Cook VIC 3030
Phone : 0478055003
ABN No : 65693228929
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.